“Customer service represents the heart of a brand in the hearts of its customers.” – Kate Nasser, Speaker and TrainerIn today's highly ...
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Vivek Vyas
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Leveraging CRM Analytics for Data-Driven Decision Making
“Goodwill is the only asset that competition cannot undersell or destroy.” – Marshall Field, Founder Marshall Field and Company In the age of ...
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CRM Security and Privacy: Safeguarding Customer Data
“The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” ...
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The Future of CRM: Emerging Trends and Technologies
Customer relationship management (CRM) has come a long way from its early days as a contact management tool. In today's fast-paced, technology-driven ...