"Success is more than just the price of admission. It's about the customer experience post-sale." - Tiffani Bova, Salesforce Growth and Innovation ...
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Tulsi Wadhwani
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Leveraging CRM Analytics for Data-Driven Decision Making
“Goodwill is the only asset that competition cannot undersell or destroy.” – Marshall Field, Founder Marshall Field and Company In the age of ...
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CRM Security and Privacy: Safeguarding Customer Data
“The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” ...