“Customer service represents the heart of a brand in the hearts of its customers.” – Kate Nasser, Speaker and TrainerIn today's highly ...
- Vivek Vyas
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Leveraging CRM Analytics for Data-Driven Decision Making
“Goodwill is the only asset that competition cannot undersell or destroy.” – Marshall Field, Founder Marshall Field and Company In the age of ...
- Vivek Vyas
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CRM Security and Privacy: Safeguarding Customer Data
“The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” ...